Terms & conditions.

These Terms & Conditions govern the sale of goods through the Easipac website (easipac.co.uk). They apply to every order placed through the website. Please read them carefully before placing an order. By placing an order, you confirm that you accept these terms.

Custom-printed and bespoke orders, and any orders placed under separate account arrangements, may be subject to additional or different terms agreed in writing. Where any such written agreement conflicts with these terms, the written agreement prevails.

1. About us

These terms are between you and Offitec Ltd, trading as Easipac.

Legal entity

Offitec Ltd

Trading as

Easipac

Companies House no.

02595789

VAT no.

GB 689 7730 61

Registered office

194 Garth Road, London, SM4 4LU

Online

via our contact page

Phone

020 8059 9590

References to “we”, “us”, “our”, and “Easipac” in these terms mean Offitec Ltd trading as Easipac. References to “you” and “your” mean the customer placing the order.

2. Definitions

In these terms, the following words have the meanings shown:

• Goods: the products you order from us through the website.
• Order: your offer to buy goods from us, made by completing the checkout process on the website.
• Working day: a day other than a Saturday, Sunday, UK bank holiday, or any seasonal closure date published by us.
• Custom-printed goods: goods made or finished to your specifications, including (without limitation) printed packaging carrying your branding, design, or other specific requirements.

3. Account and eligibility

The Easipac website is operated for business customers. To place an order, you must register for an account. By registering and placing an order, you confirm that:

• you are at least 18 years old;
• you have authority to bind the business or person on whose behalf you are placing the order; and
• the information you provide during registration and at checkout is accurate and up to date.

You are responsible for keeping your account login credentials secure and for any activity that takes place under your account.

4. Orders

4.1 Placing an order

You place an order by selecting the goods you wish to buy, completing the checkout process, and submitting your order. The submission of an order constitutes an offer by you to buy goods from us on these terms.

4.2 Order confirmation

After you place an order, you will receive an order confirmation email from us. This email confirms receipt of your order; it is not, by itself, acceptance of your order. The contract between you and us comes into existence when we despatch the goods or, if earlier, when we send you a separate despatch confirmation.

4.3 Refusing an order

We may decline to accept your order at our discretion, including (without limitation) where:

• the goods are out of stock or no longer available;
• we identify a pricing or product description error;
• we are unable to obtain authorisation for your payment;
• we suspect the order is fraudulent; or
• we cannot deliver to your address.

If we decline an order, we will refund any payment received for that order in full.

5. Pricing and VAT

All prices on the Easipac website are shown in pounds sterling (GBP) and are exclusive of VAT. VAT at the prevailing UK rate is added at checkout and shown on your order confirmation and invoice.

Delivery charges, where applicable, are shown at checkout before you confirm your order. See our Shipping Policy for delivery rates.

We take care to ensure that all prices and product information on the website are accurate. If we become aware of a pricing or description error after you have placed an order, we will contact you as soon as possible to confirm whether you wish to proceed at the corrected price or cancel the order.

6. Custom-printed orders

Custom-printed and bespoke orders are not available through self-service checkout. They are quoted on a per-order basis and handled outside the standard website checkout process.

6.1 Quotations

Quotations for custom orders are valid for 30 days from the date of issue, unless we state a different period in writing. After expiry, the quoted prices and terms are no longer guaranteed.

6.2 Artwork sign-off

Production of custom-printed orders will not commence until you have approved the final artwork proof in writing by email. Your approval email must:

• specifically reference the proof version supplied (for example, by file name or version number);
• confirm approval to proceed to production; and
• be sent from the customer’s nominated contact email address.

Once you have given written approval, you are responsible for any errors, omissions, or design issues present in the approved proof. We strongly recommend that you check approved proofs carefully before confirming.

6.3 Payment for custom orders

We require payment in full before production of custom-printed orders commences, unless we agree alternative payment terms with you in writing in advance. Production will not begin until both: (a) you have approved the final artwork proof, and (b) we have received your payment in cleared funds. Lead times quoted for custom orders run from the later of these two events.

6.4 Cancellation of custom orders

You may cancel a custom-printed order at any time before production setup commences at our supplier. “Production setup” includes (without limitation) plate-making, die-cutting, printing, or any other commitment of materials and tooling to your specific order.

We will confirm in writing once production setup has commenced. From that point:

• the order becomes non-cancellable, and
• the full order price is payable, even if you no longer require the goods.

If you cancel a custom order before production setup has commenced, an artwork preparation fee of £100 (where applicable) will be deducted from your refund. Any balance is refunded to your original payment method.

6.5 Intellectual property

By submitting artwork, designs, logos, or other materials to us in connection with a custom order, you warrant and represent that you own (or have the necessary rights and licences to use) all such materials, and that our use of those materials in producing your order will not infringe the intellectual property rights of any third party.

You agree to indemnify us against any reasonable losses, costs, claims, damages, and expenses (including reasonable legal costs) we incur as a direct result of any third-party claim of intellectual property infringement arising from our use of materials you have supplied. Nothing in this indemnity is intended to increase the liability that a consumer would otherwise have under general law.

All die-lines, mock-ups, technical layouts, print-ready files, and other artwork created by us (or our suppliers) in connection with your custom order remain our property. You receive a non-exclusive licence to use them solely in connection with the specific order to which they relate.

6.6 Marketing rights

We may photograph or visually record completed orders and use those images for portfolio, marketing, social media, and promotional purposes (including on our website). You may opt out of marketing use of order images by notifying us in writing before production commences.

This clause does not authorise the direct reproduction of your logo, brand identity, or other proprietary artwork in our marketing materials. Any such use will be subject to your separate written consent.

7. Payment

We accept payment by Visa, Mastercard, American Express, and Maestro debit and credit cards. We also accept Apple Pay, Google Pay, and other express checkout methods supported by our payment processor. All website payments are processed securely by Stripe.

We do not currently offer payment by PayPal, cheque, cash, or buy-now-pay-later services such as Klarna or Clearpay at website checkout. Bank transfer is available only for custom orders that are quoted and invoiced offline; bank details for those orders are provided on the relevant invoice.

8. Title and risk

Risk in the goods passes to you when the goods are delivered to the address specified in your order.

Title (ownership) of the goods does not pass to you until we have received payment in full and in cleared funds. Until title passes, you must keep the goods in good condition and identifiable as our property, and you may not pledge, charge, or otherwise dispose of them.

9. Delivery

Delivery terms, lead times, costs, and damage/shortage reporting are set out in our Shipping Policy, which forms part of these terms. Please read the Shipping Policy alongside these terms.

10. Returns and refunds

Your rights to return goods, and our refund process, are set out in our Returns Policy, which forms part of these terms. Please read the Returns Policy alongside these terms.

11. Reseller status

Easipac is a distributor of products manufactured by third parties. We are not the manufacturer of the goods we sell. To the fullest extent permitted by law, our responsibility to you in respect of the quality, condition, or performance of goods is limited to passing on any warranty given to us by the manufacturer or supplier of those goods. Nothing in this clause limits your statutory rights as a consumer.

12. Limitation of liability

Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of the implied terms as to title under section 12 of the Sale of Goods Act 1979 or section 17 of the Consumer Rights Act 2015;
• any other liability that cannot lawfully be limited or excluded.

Subject to the above, and to the fullest extent permitted by law:

• we shall not be liable to you for any indirect or consequential loss, including (without limitation) loss of profit, revenue, anticipated savings, business, opportunity, goodwill, or reputation, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise; and
• our total liability to you arising under or in connection with any order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the net price paid by you for the goods to which the claim relates.

Nothing in these terms limits or excludes your statutory rights as a consumer where they cannot lawfully be limited or excluded.

13. Force majeure

We are not liable for any failure or delay in performing our obligations under these terms to the extent that the failure or delay is caused by events outside our reasonable control, including (without limitation):

• acts of God;
• fire, flood, storm, or other extreme weather;
• war, riot, civil unrest, or terrorism;
• strikes, lockouts, or other labour disputes;
• pandemic or public health emergency;
• failure of utilities, transport, or communications networks;
• cyber-attack, IT failure, or denial-of-service event;
• failure or delay by our suppliers; and
• any change of law or government action that prevents or restricts our performance.

Where a force majeure event affects our performance, we will notify you as soon as reasonably practicable and use reasonable efforts to mitigate the effect. If the event continues for more than 30 days, either party may cancel the affected order by written notice, and we will refund any payments received for that order.

14. Your obligations

You agree that you will:

• provide accurate and complete information when registering and placing orders;
• not use the website or our goods for any unlawful purpose;
• not attempt to interfere with the operation or security of the website;
• comply with all applicable laws and regulations in your use of our goods (including, where relevant, food-contact and labelling regulations); and
• notify us promptly of any changes to your account information.

15. Our intellectual property

All content on the Easipac website (including text, images, photographs, product descriptions, logos, and design) is owned by us or our licensors and is protected by intellectual property laws. You may view and use the website for the purpose of placing orders, but you may not copy, reproduce, distribute, or otherwise exploit any content from the website without our prior written permission.

16. Consumer cancellation rights

If you are a consumer ordering for purposes wholly or mainly outside your trade, business, craft or profession, you have additional rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including (in most cases) a 14-day right to cancel a distance contract for stock items.

This 14-day cancellation right does not apply to custom-printed or bespoke goods, which are excluded under Regulation 28 of the 2013 Regulations as goods made to the consumer’s specifications or clearly personalised.

Full details of how to return stock items, including any applicable fees and timeframes, are set out in our Returns Policy.

17. Changes to these terms

We may update these terms from time to time to reflect changes in our business, legal requirements, or industry practice. The current version is always available on our website, and the “Last updated” date at the top of this document tells you when it was last revised.

The terms that apply to your order are those in force on the date your order was placed. Changes to these terms do not apply retrospectively to orders already placed.

Where we make a material change to these terms that affects your rights as a registered customer (for example, a change to the cancellation, refund, or liability provisions), we will notify registered account holders by email or website notice before the change takes effect. If you do not agree with the change, you may close your account and stop using the website. Closing your account does not affect orders already placed before the closure.

18. General

18.1 Severability

If any clause of these terms is found to be unenforceable in whole or in part by a court of competent jurisdiction, that clause is enforced to the extent permitted by law, and the remaining clauses continue in full force and effect.

18.2 No waiver

Our failure to enforce any right under these terms is not a waiver of that right and does not prevent us from enforcing it on a later occasion.

18.3 Assignment

You may not transfer or assign your rights or obligations under these terms without our prior written consent. We may transfer our rights and obligations under these terms to another organisation, provided that any such transfer does not reduce the rights or guarantees you have as a customer under these terms or under your statutory rights.

18.4 Third parties

These terms are between you and us. No other person has any right to enforce any of these terms under the Contracts (Rights of Third Parties) Act 1999.

18.5 Notices

Any formal notice or other communication required to be given under these terms must be in writing. Notices to us must be sent by pre-paid first-class post to the postal address shown in section 1. Notices to you will be sent to the postal address or email address you provided at registration. For non-formal contact (queries, complaints, and the like), please use our contact page or call us on the number shown in section 1.

19. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales.

The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales, save that nothing in this clause limits the rights of consumers to bring proceedings in the courts of the part of the United Kingdom in which they are domiciled.

If you have a complaint or dispute, we encourage you to get in touch via our contact page first so we can try to resolve it directly.