Shipping, returns, privacy and terms.
Everything you need to know about ordering from, returning to, and being a customer of Easipac. Together, these four policies form the binding terms of sale through easipac.co.uk. Pick a policy below to read it in full.
Shipping & delivery
UK delivery only. Stock orders before 12:00 noon dispatch the same working day. £10 inc VAT under £150 ex VAT, free above. Damage or shortage? Tell us within 3 working days.
Returns & refunds
Damaged or faulty? Free replacement or full refund, tell us within 3 working days (defects later: 30 days). Stock items can be returned within 14 days for a fee. Custom-printed items can’t be returned for change of mind.
Privacy policy
What data we collect when you browse or order from easipac.co.uk, why we hold it, who we share it with, and how to exercise your UK GDPR rights.
Terms & conditions
The binding terms of sale: how a contract is formed, pricing & VAT, payment, title and risk, liability, force majeure, and governing law.
Talk to a person, not a portal.
Our customer team is based in London and answers every email and call in person. Monday to Friday, 09:00–17:00 UK time, excluding bank holidays and published seasonal closures.