Shipping & delivery.

This Shipping Policy explains how we deliver orders placed through the Easipac website (easipac.co.uk). It forms part of our Terms & Conditions and should be read alongside our Returns Policy.

1. Where we deliver

Easipac delivers to addresses within the United Kingdom only. We do not currently ship to the Republic of Ireland, EU member states, or any other international destination.

If you are an international customer interested in our products, please contact our team to discuss your requirements.

2. Stock items

2.1 Despatch

Stock items ordered before 12:00 noon (UK time) on a working day are despatched the same day. Orders placed after 12:00 noon, or on weekends, bank holidays, or during published seasonal closures, are despatched the next working day.

2.2 Delivery

Most UK mainland addresses receive their order the next working day after despatch.

Deliveries to outlying areas of the UK (including Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man and Isles of Scilly) typically take 2–3 working days after despatch.

Delivery times are estimates and not guarantees. Once an order is handed to our courier partners, the actual delivery date depends on their service and is outside our direct control.

3. Custom-printed orders

Custom-printed and bespoke packaging is not available through self-service checkout on the Easipac website. Custom orders are quoted on a per-order basis. Please contact our team.

Lead times for custom-printed packaging vary by product, print method, supplier, and order quantity. We will provide a specific lead time with your quotation.

Production lead times begin from the later of: (a) the date you approve the final artwork proof in writing, and (b) the date we receive your payment in cleared funds.

4. Bulk and pallet orders

Bulk and pallet orders are not available through self-service checkout on the Easipac website. For larger orders or ongoing arrangements, please contact our team to discuss your requirements.

5. Delivery costs

Order value	UK delivery	Notes
Under £150 ex VAT	£10.00 inc VAT	Flat fee, all UK destinations
£150 ex VAT and over	Free	All UK destinations

The delivery charge is shown clearly at checkout before you confirm your order. The free-delivery threshold applies to all UK destinations. We absorb any additional courier surcharge to outlying areas.

6. Carriers

We use vetted UK courier partners to deliver our orders. The specific carrier handling your order depends on the size, weight, and destination of your delivery. If you have a query about who is delivering a particular order, please contact us and we will tell you.

7. Tracking

When your order is despatched, you will receive a confirmation email containing your courier and tracking details where available.

If you have any queries about your delivery, please get in touch via our contact page or call us on +44 (0) 20 8337 3700 during office hours (Monday to Friday, 09:00–17:00, UK time, excluding bank holidays and published seasonal closures).

8. Damage, shortage or wrong items on delivery

Please inspect your order on arrival. If your order arrives damaged, with items missing, or with the wrong items supplied, please contact us within 3 working days of delivery, including:

• your order number;
• a description of the issue (damage, shortage, or wrong items);
• photographs of the affected goods and the outer packaging where applicable.

Once we have received your report, we will arrange a free replacement or, at your option, a full refund (including original delivery charges) for the affected items. We will pay any return shipping costs.

Reports made after 3 working days may not be eligible for free replacement, as our courier partners have limited windows for accepting damage and shortage claims.

Working days are Monday to Friday, excluding UK bank holidays and any published seasonal closure dates. The 3-working-day clock starts from the date of delivery.

9. Failed deliveries and undeliverable parcels

Please make sure the delivery address you provide at checkout is accurate and complete, and that someone is available to receive the parcel where required.

If a delivery cannot be made because the address is incorrect, the recipient is unavailable, or the parcel is refused, our courier will follow their standard process (typically a re-delivery attempt or holding the parcel at a local depot for collection). If a parcel is returned to us as undeliverable, we will contact you to arrange re-despatch; a re-delivery charge may apply.

10. Your statutory rights

Nothing in this policy limits your statutory rights as a consumer. If you are a consumer ordering for purposes wholly or mainly outside your trade, business, craft or profession, you have additional rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which apply alongside this policy.